Terms of Service
Last updated July 21th, 2019
This is a legally binding agreement (“ToS”) governing Your (“You”, “Your”) access and use of our sites, mobile apps, products and services (collectively the “Service”) and all data, files, content or material uploaded, downloaded, produced, viewed or otherwise accessed through our Service (collectively the “Content”).
The Service provider is “Better Fridays Ltd”, Unit C, 8/F, King Palace Plaza, No. 55 King Yip Street, Kwun Tong, Kowloon, Hong Kong, with Company Registration number 2841869 - in short referred to as “Better Fridays”, “Us”, or “We”. Together You and Better Fridays make out the “Parties” of these ToS (individually the “Party”). By visiting one of our affiliates/license-based websites or otherwise making use of parts of Our Service, You are considered a “User” of our Services.
By using Better Fridays and its affiliates/license-based websites, you agree to these ToS. If You do not agree or comply with these ToS, you must not accept them and must not start or continue to use Better Fridays.
We reserve the right to adjust and change these ToS and any documents included by reference at any time. If a change is material, we will let you know in advance. By continuing to use Better Fridays and its affiliates/license-based licenses after the effective date, you agree to the new version.
Access to the Service
Better Fridays will provide You with the ability to create and maintain a username, email, and password for accessing the Service (a Better Fridays “Account”). By accessing a Better Fridays Account, You agree to provide true, accurate, and complete information during registration and to update Your information during use to keep it current.
By accessing Better Fridays through an Account, You warrant that You are a human (not a bot) and at least 18 years old. You also warrant that You have sufficient capacity to enter into legally binding contracts and that You do not break any laws or regulations by entering into these ToS.
As Your email and password are personal and considered to be confidential information You are at all times entirely liable for all acts and omissions by the people You have allowed to access the platform through Your Account. You are responsible for keeping Your
Better Fridays Account safe and secure from unauthorized access and must notify Us promptly of any unauthorized use or security breach to Your Account.
Joining Better Fridays and its affiliates/license-based websites
The Service allow You to access other affiliates/license-based websites within Better Fridays’ portfolio, thru your unique “Better Fridays Account”.
Just like you will be able to access Better Fridays affiliates/license-based portfolio directly, when signed in thru https://betterfridays.com or its affiliates/license-based websites
Third Party Services
Better Fridays reserves the right to use know-how, people or technology provided by a third-party to deliver parts of the Service under these ToS. This may include but is not limited to for example third-party payment processors, email infrastructure providers or User authentication. Please be advised that third-party Services might have their own terms and policies that govern Your conduct through terms, conditions and privacy policies in addition to these ToS. When working with third-party providers we only use established and industry leading service providers with good practices. We make sure we have written agreements that bind all third party Services used in Our Service to comply with data protection obligations not less protective than those in our Agreements.
Our Service may include links to websites and Content maintained by third-parties. Better Fridays is not responsible and is not liable for any connection to or reliance on Content of third-party websites or services. Our links to third-party websites or Content do not imply that We support, promote, guarantee or recommend any such Content or website, their views or their authors or owners.
In using our Service it may be possible for You to connect Content or Accounts with third-party services. If You choose to connect Content or Accounts on the Service with a third-party service (e.g. through an API, Webhook, Authentication, SSO or similar integration) You are responsible for what these third-party services do with this Content, including wanted or unwanted use, disclosure, loss, modification or deletion of any or all such Content or Accounts. Please be advised that third-party Services might have their own terms and policies that govern Your rights and conduct.
If You are an individual located in the European Economic Area, the United Kingdom, Canada or another jurisdiction outside of the United States with laws and regulations governing personal data collection, use, and disclosure that differ from United States laws, please be aware that information we collect (including through the use of methods such as cookies and other web technologies) might be processed and stored in the United States or in other countries where we or our third-party services providers have operations.
By submitting personal information to Better Fridays and using Better Fridays, You expressly consent to having Your personal data transferred to, processed, and stored in the United States or another jurisdiction which may not offer the same level of privacy protection as those in the country where You reside or are a citizen.
Content on the Service
We may, at our sole discretion, from time to time allow You to upload, store, share, send or otherwise make available Content through our Service - for example by submitting a comment, creating an idea or uploading a file attachment.
Who Owns Content?
Content that You upload, store, share or send through our Service remains Your, or the original owner’s, intellectual property. Better Fridays does not receive ownership of any Content You or others submit to the Service in the course of using the Service. These ToS do not give us any rights to Your Content apart from the limited rights that enable us to run and improve our Service that are described in the following sections about Content on the Service. We are not liable or responsible for any actions You take with Your or other Content in connection with the Service. Better Fridays does not generally monitor Content posted and is not responsible for any such Content.
By submitting Content to the Service You warrant that (i) You have the necessary ownership rights, licenses and consent to grant us the necessary rights to run and improve Our Service (ii) the Content itself, Your action of uploading, posting, communicating or otherwise making it available via the Service is in no way infringing or violating a third-party’s rights in any way and does not result in the violation of any law or regulation.
You acknowledge that You have sole responsibility for the accuracy, quality, integrity, legality, reliability, appropriateness, and intellectual property ownership or right to use any and all Content that You submit. Furthermore, You are fully liable if such Content is infringing upon third-party rights, and accordingly agree to indemnify Better Fridays for all claims and losses related to such infringement and/or illegality.
You are aware that by submitting Content to Better Fridays You might be sharing it with other people. You are also aware that other Users with access to your content might choose to share, edit, make available to third-parties or otherwise take action on Content You submit to Better Fridays.
We reserve some rights to run the Service
Better Fridays allows You to upload, submit, store, send and receive Content. You retain ownership of any intellectual property rights that You hold in that Content. In short, what belongs to You stays Yours. But, to be able to serve the Content and to run the Service, we reserve a set of standardized rights.
You give Us the worldwide, royalty-free, non-exclusive, perpetual right to store, display, modify, edit, send, delete, scan, analyze, track, repackage and reproduce Your Content to the extent necessary to provide our Service - without further notice or consent from You. This right extends to partners and third-party services that we work together with to allow for a smooth operation of the Service. This allows the Service, for example, to display Your idea to other people after You have posted it, to crop an image or to export an idea to a connected task management platform.
We reserve some rights to improve the Service
You consent that Better Fridays employees can use Your activities and Content on the Service to continuously optimize the performance and presentation of the Service. We reserve the right to publish our findings on an anonymized aggregate level. An example of an anonymized finding would be study of how many people, in general, comment on an idea they have also liked.
We also retain the right, but not the obligation, to directly access Your account data for purposes of technical maintenance, content oversight or investigation as well as general Customer support.
Any feedback or circumstantial analytical evidence knowingly given or unknowingly resulting from usage of using our Service can freely be exploited and shared by Us to improve Our Service or technology without this resulting in You having or receiving any rights or ownership of them.
Protecting Your Content
Protecting Your Content is a top-priority for Us. While we do try to minimize access to your Content in general We retain the right, but not the obligation, to generally monitor activity and Content.
We will only investigate individual the Content to determine if people comply with these ToS (especially our Community Policy) or to satisfy any law, regulation or valid authorized government request. Activity is monitored and analysed more frequently and can be used to improve Our Service, including Customer Support.
Better Fridays and its Employees shall retain the right, but not the obligation, to generally monitor and observe Your activities on Our Service to determine compliance with these ToS and to investigate Content to determine compliance with these ToS and any operating rules established by Better Fridays to satisfy any law, regulation or valid authorized government request.
Incorporated Terms and Policies
The way ownership is handled, the rights and responsibilities of Customers and the way paid subscriptions work are regulated by our “Customer Agreement”, which may be found at https://betterfridays.com.
In the course of providing Our Service, Better Fridays may process personal data on behalf of Customers. Specifics of how We will perform this processing and what Our obligations are as well as the obligations of our Customers are described in Our Data Processing Addendum (“DPA”), which may be found at https://betterfridays.com. The DPA forms part of these ToS with
Better Fridays (as the Data Processor) and Our Customers (as the Controllers). As related to the GDPR and data from the European Economic Area or Switzerland, this includes:
Processing in Accordance With Customer Instructions – Better Fridays will only process data in accordance with the customer’s instructions, as described in these ToS and the DPA. Assistance with Data Subject Requests – to the extent Our Customers cannot delete or retrieve data processed by Better Fridays Better Fridays on their own, we will assist Customers with the data subject requests they receive.
Notification of Data Incidents – Better Fridays will notify Customers without undue delay if there is any accidental, unauthorised or unlawful destruction, loss, alteration, or disclosure of, or access to the personal data. We will assist our Customers in their obligations under Articles 32-36 of the GDPR.
Confidentiality Commitments of Personnel – All Better Fridays employees are required to sign a confidentiality agreement prior to employment, complete mandatory privacy trainings, and adhere to other internal policies.
To keep a lively community of people using Our Service, We have established some rules. We have outlined these binding rules in Our “Community Guidelines”, which may be found at https://Better Fridays.com.
Change or Suspension of Service
Better Fridays reserves the right, in its reasonable discretion, to suspend or end access to and use of the Service or parts of the Service for Accounts, Customers, and/or Integrations (i) during planned downtime for upgrades and maintenance to the Service (known as “Planned Downtime”) (ii) during any unavailability caused by circumstances beyond Better Fridays’ reasonable control, such as, but not limited to, Events of Force Majeure, acts of government, acts of terror or civil unrest, technical failures beyond Better Fridays’ reasonable control (including, without limitation, inability to access the Internet), or acts undertaken by third parties, including, without limitation, distributed denial of service attacks (iii) if Accounts do not comply with the provisions laid out in these terms (iv) in the event that a Customer owes any amount to Better Fridays for any reason or (v) if We suspect or detect any Malicious Software connected to Your Account You are a part of.
Better Fridays has the right at its sole discretion to discontinue the Service and delete all Content for any reason at any time. In that event, Better Fridays will notify You 30 days in advance and make available a copy of Your Content during the time of notice as far as We consider technically and legally feasible.
Disclaimer of Warranty
We do Our best to build and operate a Service to high standards, but we cannot guarantee everything.
Therefore, to the fullest extent possible by law, our Service is provided “as is” without any representations or warranties, express or implied. In other words, Better Fridays is always in beta. Better Fridays makes no representations or warranties in relation to our Service, its fitness for a certain purpose or the information and materials provided through our Service.
You agree that the Service may be updated, modified, changed, interrupted or discontinued at any time without notice or liability. We reserve the right to restrict or terminate Your access to the Service or parts of the Service at any time. We are not responsible or liable for the deletion, correction, destruction, damage, loss or failure to store any Content or personalization settings submitted to our Service.
Limitation of Liability
You understand and agree that Better Fridays or any entity involved in creating, producing or distributing the Service will not under any circumstances be liable for any damages, including, without limitation, lost profits, direct, indirect, incidental, special, consequential or punitive damages arising out of the use of or inability to use or access of the Service or Content on the Service.
Better Fridays is not liable for the defamatory, offensive or illegal conduct of other people or third parties and that the risk of injury from these causes of actions rests entirely with You. Better Fridays is not liable for any loss, damage, fees or misconduct resulting from unauthorized access of Your account caused by failure on Your side to safeguard the access to Your Account.
Neither Better Fridays nor any of its affiliates, information providers or other third party providers or partners are liable regardless of the cause or duration, for any errors, inaccuracies, omissions, or other defects in, or untimeliness of, the information contained within the Service or Content on the Service. No part of Our Service constitutes, or is meant to constitute, advice of any kind. If You require advice in relation to any legal or financial matter You should consult an appropriate professional.
Better Fridays may fully cooperate with any law enforcement requesting or directing Better Fridays to disclose confidential or private information or Content of any Account or Customer. You understand and agree that Better Fridays or any entity involved in creating, producing or distributing the Service will not under any circumstances be liable for any damages, including, without limitation, lost profits, direct, indirect, incidental, special, consequential or punitive damages arising out of such compliance or cooperation with law enforcement.
Any breach of the Community Guidelines with material consequences for Better Fridays will make You liable for damages suffered by Better Fridays and other people that it might cause harm to.
If Better Fridays is found liable for any event or circumstance resulting from these ToS with You, Our liability cannot exceed the amount charged to You by Us during the course of the last twelve (12) months.
You agree to defend, indemnify and hold harmless Better Fridays , its affiliates and their respective directors, officers, employees and agents from and against all claims and expenses, including attorneys’ fees, arising out of Your use of Better Fridays . You are fully liable if Content You submit is infringing upon third party rights, and You accordingly agree to indemnify Better Fridays for all claims and losses related to such infringement and/or illegality. You acknowledge that the provisions of this section shall apply to all Content on the Service.
Copyright and Ownership
Better Fridays , its look and feel and its logos are owned by Better Fridays ApS and we reserve all rights. All other trademarks appearing on Our Service are the property of their respective owners.
You acknowledge that Better Fridays and its licensors retain all intellectual property rights and title, in and to, all of Our confidential Information and/or other proprietary information. This includes but is not limited to: products, services, concepts, techniques, inventions, processes, software or writing part of the Services provided by Better Fridays.
You understand that although We might use terms like “sell”, “own”, and “unlimited” - ownership of Our Service and technology remains with Us. No rights for Better Fridays technology and intellectual property are transferred. You understand that the Service is hosted online and You have no rights to access, copy and/or host the source code of Our technology. You are responsible for obtaining and maintaining, monetarily or otherwise, all telephone, computer hardware, software, internet service plans and other equipment needed for access to and use of Better Fridays and all charges related thereto.
Relationship of the Parties
These ToS do not create a partnership, franchise, joint venture, agency, and fiduciary or employment relationship amongst You and Better Fridays.
Survival of Terms
You agree that the provisions of these ToS that (by their nature) should survive termination will indeed survive any termination of these ToS. Any termination by either of the parties or the expiry of the term of these ToS shall only have effect for the future, and shall have no retroactive effects.
Should any provision in these ToS be held by a court of competent jurisdiction to be unenforceable, such provision shall be modified by the court and interpreted so as to best accomplish the original provision to the fullest extent permitted by the applicable law. The remaining provisions of these ToS shall remain in full effect.
Without foregoing the above general statement, We want to make clear that some consumer protection laws or other legislation in Your jurisdiction may not allow certain limitations of liability, warranty restrictions and/or billing policies in these ToS. In the case that any limitation of liability, warranty restriction and/or billing policy is specifically prohibited by applicable law, such limitation of liability, warranty restriction and/or billing policy may not apply to You. In that case We kindly ask You to inform Us in advance, if You want to make use of a certain government regulation or provision that You see in conflict with these ToS.
If Better Fridays does not explicitly exercise a particular right under these ToS, that does not waive them.
These ToS (including all documents included by reference into them) are the whole agreement between You and Us concerning Our Service.
We might choose to run contests, promotions or marketing campaigns through our Service that may be governed by a separate set of terms and conditions. If You choose to participate in any such contests, promotions or marketing campaigns please review the conditions that apply to them as they might conflict and override these ToS. Likewise, by accepting a sales offer that specifies or extends this agreement, additional conditions and policies might apply.
These ToS shall be governed by the substantive English Law without regard to conflict of laws principles. You hereby expressly agree to submit to the exclusive jurisdiction on England, for the purpose of resolving any dispute relating to these ToS or access to or use of the Service.
We would not like to end up in a legal argument with You. If You are considering to file a dispute or claim We encourage you to try to settle Your claim with Us on an informal basis for 21 days before doing so through formal channels. To do so, please contact us by sending a mail to email@example.com with the subject line “Dispute Notice”. Together we will try to settle on a solution within 21 days of Your email - if we fail to come to an agreement, You or Better Fridays are free to start a formal proceeding.
Any dispute arising out of, or in connection with, the ToS, including any disputes regarding the existence, validity or termination thereof, shall be settled by arbitration administered by The Danish Institute of Arbitration in accordance with the rules of arbitration procedure adopted by The Danish Institute of Arbitration and in force at the time when such proceedings are commenced.
You can only resolve disputes and arbitration with Better Fridays on an individual basis, not in a collective, consolidated or class action lawsuit. The arbitral tribunal shall be composed of one arbitrator. The place of arbitration shall be Copenhagen, Denmark. The language to be used in the arbitral proceedings shall be English.
All notices under the ToS will be served by mail to Your email address on record in Your Account information. Notices to Better Fridays shall be sent by email to firstname.lastname@example.org. Any such notice shall be deemed to have been given upon the expiration of 72 hours after mailing or posting (if sent by mail or pre-paid post) or 24 hours after sending (if sent by email).
Neither party will be responsible for any failure or delay in performance due to circumstances beyond its reasonable control, including, without limitation, Events of Force Majeure, war, riot, embargoes, acts of civil or military authorities, fire, floods, accidents, service outages resulting from equipment and/or software failure and/or telecommunications failures, power failures, network failures, failures of third party service providers (including providers of internet services). The performance of these ToS shall then be suspended for as long as any such event will prevent the affected party from performing its required obligations under these ToS.
Let us know at email@example.com
Last updated July 22, 2019
The terms and conditions below (“Customer Agreement”) supplement and amend the Terms of Service (“ToS”), available at https://betterfridays.com/legal/terms. If there is any conflict between the Customer Agreement and the ToS, the applicable terms in the Customer Agreement will prevail. Capitalized expressions not defined in the Customer Agreement have the meaning set out in the ToS.
A Customer (Business Customer or Personal Customer) is solely responsible for what happens with his Account he or she owns on the Service. As a Customer (having control of the Owner Account) it might, for example, be possible to enable, disable or otherwise change settings, options and much more. The Customer of an Account is responsible for actions concerning the Account, including causing wanted or unwanted use, disclosure, loss, modification or deletion of any Content, Accounts or Accounts.
The Customer on an Account is considered an intermediary with the obligation to regulate actions and Content of Accounts with access to the Account. The Customer on an Account is at all times entirely liable for all acts and omissions by people actively or passively allowed to access the Account.
Unless explicitly authorized in writing by the other Party, neither Party shall disclose to any third Party any confidential Information of the other Party, nor use such Confidential Information in any manner other than to perform its obligations under these ToS. Confidential Information within the context of this Customer Agreement means any non-public information and/or materials that can reasonably be understood to be confidential and is provided by a Party under this Customer Agreement to the other Party. For example, a good indicator that material is considered confidential is if the word Confidential is featured prominently in the header or footer. This does not cover how we handle Content on our Service.
The foregoing restrictions do not apply to any information that is publicly disclosed through no fault of the receiving Party, is already lawfully in the receiving Party’s possession and not subject to a confidentiality obligation to the disclosing Party, becomes known to the receiving Party from a third party having an apparent bona fide right to disclose the information, or is confidential Information that the receiving Party is obligated to produce pursuant to an order of a court of competent jurisdiction or a valid administrative subpoena, provided the receiving Party supplies the disclosing Party with timely notice of such court order or subpoena.
We are proud of all our Customers. We reserve the right to showcase the name and logo of any Customer in lists, online or any promotional material as well as verbally refer to them as Customer. If You would like Us to cease using Your logo and name please contact Us at firstname.lastname@example.org Better Fridays reserves the right to contact You to ask You for quotes and/or to participate in the writing of a Customer Case outlining the results of using the Service to be published and disseminated.
Some of our Services are billed on a subscription basis (fittingly called “Subscription” and “Subscriptions”).
You agree to pay for Subscriptions that You purchase or use, according to the pricing and payment terms presented to You on an order form, on our Service, or in, in special circumstances, on a Subscription offer sent by one of Our employees (an “Offer”).
Billing Cycle and Billing Periods
You can choose to pay for a Subscription on a monthly basis (“Monthly Billing”).This “Billing Cycle” governs the length of the “Billing Period”, the time for which a Subscription is paid.
A Billing Period is entered when a Subscription begins or is modified or when You change Your Billing Cycle. The day a Billing Period commences is called the “Start Date” of a Billing Period. The “End Date” of a Billing Period depends on the Billing Cycle.
With Monthly Billing, the End Date of a Billing Period is on, or close to the same date the next month. For example, if You are paying with Monthly Billing and You start a Subscription on the 15th of October, You will have the 15th of November as the End Date for the Billing Period.
In the case that the Start Date is close to the end of the Month, You can experience that the End Date over time will shift back some days to stay within the Month. For example, a Customer with Monthly Billing entering a Billing Period with a Start Date on October 31 will have a corresponding End Date on November 30. The End Date will not automatically shift forward again in longer months.
Automatic Renewal and Recurring Billing
You hereby agree to automatic renewal of Subscriptions. This means that any Subscription You purchase will renew at the end of its Billing Period, unless You cancel it before. That is why they are called Subscriptions.
By registering a credit card with Better Fridays, You hereby agree to recurring billing. You authorized Us (or a designated third-party provider) to bill and automatically charge Your Credit Card on the (or close to the) same date every Billing Period, starting from the time a Subscription is bought or updated or You change Your Billing Cycle. What You are paying for depends on Your choice of Subscription and can be seen at checkout, on Our pricing page at Your Account or specified in an Offer.
Please be aware that the price of a Subscription might depend on certain usage parameters, for example the number of Subscriptions sign up thru an Account. You hereby accept that any changes affecting a Subscription during a Billing Period (e.g upgrades, downgrades, additional or cancelled subscriptions, additional usage, fees) are automatically reflected in the next bill sent to You.
Payment Terms, Taxes and Functionality
Payments for Subscriptions must always be made in advance and payment is due immediately when Subscribing and will be considered unpaid if it remains unpaid. Costs of Subscriptions may include fees for payment card processing of up to 4% of a Subscription price. What the Customer is paying for depends on his or her choice of Subscription and can be seen at the checkout date.
Better Fridays Subscriptions are pre-paid and non-refundable. Better Fridays does in general not provide refunds or exchange for any partial time of use of its Service, any remaining Credits, data or Content except when required by law or explicitly stated in an Offer. In the event that the credit card registered with Better fridays is invalid for payment for any reason, or an invoice has otherwise been left unpaid then the Subscriptions assigned to the Customer Account will be lucked.
All prices might be stated exclusive of taxes (VAT or otherwise), which may or may not be added to the price, depending on applicable law and Your legal residence. You are responsible for paying any applicable local taxes or fees.
From time to time we might give insight into when and which new features on Our Service are expected to be available. Buying decisions should not depend on this information, as we cannot guarantee them. We reserve the right to adjust the prices, fees, functionality, and usage limits or other limitations for the Service and Subscriptions from time to time. Adjusted prices for active Subscriptions shall take effect earliest upon Your subsequent Billing Period of the Service following the date of the price change.
You might change Your Subscription or the way You Pay, entering a new Subscription while already in a Billing Period. If You change or add a Subscription or change your Billing Cycle in a way that results in Us billing You more, You automatically accept an additional payment in line with Your upgraded Subscription and a calculation process called “Proration” can take place.
Proration occurs for example if an existing Subscription is upgraded to a more expensive one, if You add an additional Subscription to Your Subscriptions, if a Subscription exceeds the usage limit. To be clear, Proration can never lead to Us paying out any amounts to You.
Proration means that We will calculate how much of the current Billing Period You have already used on a day-by-day basis, calling the remaining unused but paid for amount the “Prorated Amount” and subtracting it from Your new Invoice as a discount. For example, You are paying for one Subscription with Monthly Billing in a Billing Period with Start Date on November 15 and End Date on December 15. If it is December 10 and You add an additional Subscription, the Prorated Amount is the amount corresponding to the remaining 5 out of 30 days of use. You will enter a new Billing Period with Start Date on December 10 and You will be issued a new invoice based on the two combined Subscriptions, minus the Prorated Amount.
Better Fridays may offer limited access to Subscriptions (referred to as “Trials”). When using a Trial, You are granted access to the features of a given Subscription on an Account for a limited use or time (the “Trial Period”), disclosed at the outset of the Trial.
If You have already registered payment information on the relevant Account or Account, the Trial will automatically turn into a paid Subscription with Monthly Billing at the end of the Trial period, if it is not cancelled before.
You may have the possibility to acquire virtual currency (“Credit”) for Your Account or for an Account for certain actions You or third-parties perform. These actions may be, but are not limited to, signing up, referring people to use Better Fridays, reaching an activity milestone or completing a survey.
Although the Credit may be visualized in EUR or other currencies, this Credit is no legal tender, does not hold inherent value and cannot be refunded, transferred or exchanged for cash, goods or services. It can and may not be traded, sold, bought or exchanged with third parties. However, Credit You have earned can and will automatically be used to reduce the amount to be paid on bills for Your Subscriptions. In doing so, Credit is used up.
We reserve the right to allow for or stop ways to receive or use Credit at Our discretion. Any given Account can only accumulate Credit of up to a virtual equivalent of 300 EUR. We reserve the right to remove any Credit after 3 months without use.
Termination of Subscriptions
As a Customer, if You wish to cancel a Subscription, You may do so via the billing page in the settings on Your Account. You may cancel a Monthly Subscription at any time and a Yearly Subscription at any time in advance of the end of the Billing Period. Access to the additional features or limits of the Subscription will stay accessible until the end of the Billing Period. At any point in time, only the Owner Account of an Account can set in motion the start, end or change of a Subscription his or her Account.
If You successfully cancel or otherwise terminate a Subscription in a Billing Period, You will not have to pay for the next upcoming Billing Period. For example, if You are paying with Monthly Billing from 14th to 14th of each month and terminate the Subscription on the 13th of one month You will not be billed on the 14th of that month for the next Billing Period.
In case of non-payment for any reason or any violation of this Customer Agreement, Better Fridays shall be entitled - without liability - to immediately bar access to the Service and/or parts of the Service and/or bar access to paid Subscriptions, and/or to terminate an Account You are in control of. In practice, Better Fridays will make reasonable efforts to inform You of unsuccessful, invalid or missing payments before taking such steps.
Should an Account or Account be terminated, You agree and acknowledge that Better Fridays has no obligation to retain Content and that such Data may be irretrievably deleted if the deleted account was removed longer than 30 days prior to the request for renewed access.
You agree and acknowledge that Better Fridays has no obligation to retain the Content on an Account, and may delete such Content without prior notice, if the Customer has materially breached this Customer Agreement, including but not limited to failure to pay outstanding fees, and such breach has not been cured within twenty (20) days of notice of such breach; or upon termination of this Customer Agreement for any reason.
As a Customer, it is Your responsibility to keep the contact and payment information for the Account current. If We have reasonable grounds to suspect that information You provided for an Account is untrue, incomplete, not up to date or otherwise misrepresenting or deceiving, We reserve the right to suspend or permanently terminate Your Account, Your use of the Service or parts of the Service and/or access to any Account You are a Customer for.
Last updated July 22, 2019
The guidelines below (“Community Guidelines”) supplement and amend the Terms of Service (“ToS”), available at https://betterfridays.com/legal/terms. If there is any conflict between the Community Guidelines and the ToS, the applicable terms in the Community Guidelines will prevail. Capitalized expressions not defined in the Community Guidelines have the meaning set out in the ToS.
Better Fridays aim is thru its Services and Subscriptions to support its Customers goals - but to do so we must ensure that our Service is not misused, and that Customers respect each other.
In using our Service, You agree not to
License, sublicense, sell, resell, rent, lease, transfer, assign, stream, distribute, time share or otherwise commercially exploit the Service;
use the Service to Process data on behalf of any third party that is not the Entity you represent;
modify, adapt, or hack the Service or otherwise attempt to gain unauthorized access to the Service or related systems or networks;
use the Service in any unlawful manner, including, but not limited to, violation of any person’s privacy rights;
use the Service to send unsolicited or unauthorized bulk mail, junk mail, spam, pyramid schemes or other forms of duplicative or unsolicited messages;
use the Service to store or transmit files, materials, data, text, audio, video, images or other content that infringes on any person’s intellectual property rights;
use the Service in any manner that interferes with or disrupts the integrity or performance of the Services and its components;
attempt to decipher, decompile, reverse engineer or otherwise discover the source code of any Software making up the Service;
purport to be affiliated with Better Fridays when you are not, and/or purport to have a status, role or access level you do not have, and/or impersonate a person you are not in a misleading manner (e.g. through means of a misleading profile picture);
create multiple profiles to evade the consequences of not abiding our Community Policy and/or ToS;
share private information with third parties obtained through the use of the Service;
use the Service to knowingly post, transmit, upload, link to, send or store any content that is unlawful, racist, hateful, abusive, libelous, obscene, or discriminatory;
use the Service to knowingly post, transmit, upload, link to, send or store any viruses, malware, Trojan horses, time bombs, or any other similar harmful software (“Malicious Software”); or
attempt to use, or in fact use the Service in violation of the ToS.
Fair Usage Limits
You understand that even if or when We describe or offer our Services in certain regards as “unlimited”, this only applies to what can be expected to be fair usage of our Service. In general, for Accounts or API connections on our Service and Subscriptions that experience unusual amounts of usage in any given time period, either by accident, happenstance or abuse, We reserve the rights to take action to alleviate the situation or to prevent it in the future.
If We are of the opinion that Your usage of Our Service is significantly exceeding a level that is normal for an Account on Our Service We may contact You to alleviate the situation. We also reserve the right to throttle or suspend any affected Account or API connection from the Service or parts of our Service at our own discretion. As a non-binding guideline, if You plan to use Better Fridays under normal circumstances You probably have nothing to worry about in this regard. If You are in doubt, please contact Our customer service.
Account Squatting and Inactive Accounts
It is not allowed to squat (intentionally register and hold without the intent to use) Better Fridays (subdomains that you register) for any purpose. Selling, buying or exchanging registered Accounts is not allowed.
We reserve the right to terminate Accounts and permanently delete Content on any Account that We consider to be inactive.
Last updated July 22, 2019
Information We Collect
We collect “Non-Personal Information” and “Personal Information”.
Non-Personal Information includes information that cannot be used to personally identify You, such as anonymous usage data, general demographic information We may collect, referring/exit pages and URLs, platform types, preferences You submit and preferences that are generated based on the data You submit and the actions You take while using Our Services.
Personal Information includes the information You submit to Us through the registration process of Our Services: Your email, phone number, name, as well as all other Personal information you explicitly decide to share with us while using Our Services. If You are the representative of a Company, You may choose to identify Yourself by Your Company name. If any of the data We have on You is inaccurate or incomplete, you can change it from “Settings” within our Services, or by contacting us directly.
Information collected via Technology
To become a Member of any of our Services, You do not need to submit any Personal Information other than Your email address, phone number, and Your name. It is not necessary to submit further Personal Information thereafter.
However, in an effort to improve the quality of the Service, We track information provided to Us by Your browser, such as the website You came from (known as the “referring URL”), the type of browser You use, the device from which You connected to any of our Services, the time and date of access, and other information that does not personally identify You. We track this information using cookies or small text files which include an anonymous unique identifier. This allows Us to collect Non-Personal information about you, such as keeping a record of your theme preferences.
We may use both persistent and session cookies. Persistent cookies remain on Your computer or any of your other devices after You close Your session and until You delete them, or until they expire automatically. Session cookies expire when You close Your browser. For a list of the Cookies used in Our Service, please view Our Cookies Policy accessible at https://betterfridays.com/legal/terms.
How We use and share information
In general, the Personal Information You provide to Us is used to help Us communicate with You and to improve our services. For example, We may use Your Personal Information to contact You in response to questions, solicit feedback from You, provide technical support, and/or to proactively inform You about promotional offers or activity that You could perform on Our Service.
In general, when providing Us with Personal Information, You must assume that other Members will be able to view that information on Your profile. This does of course not apply to passwords, which are kept secret. Please understand that the use our Our Services means your Content and Activity on the platform may not be anonymous. When You make a contribution to the Website your location on a city level (as approximated by your current IP address) is saved and can be made available to other users of the Service.
Certain features within Our Services might make it possible for You and Members to analyze, view, display and ultimately share Personal Information linked with Content or Activity performed by You.
How We Protect Information
We implement security measures designed to protect Your information from unauthorized access. Your account is protected by Your account password and We urge You to take steps to keep Your personal information safe by not disclosing Your password and by logging out of Your Account after each use. We further protect Your information from potential security breaches by implementing certain technological security measures including encryption, firewalls and secure socket layer technology. However, these measures do not guarantee that Your information will not be accessed, disclosed, altered or destroyed by a breach of such firewalls and/or secure server software. By using Our Service, You acknowledge that You understand and agree to assume these risks.
We might choose to communicate with You via electronic means (e.g. SMS, chat, emails), via post and via telephone calls.
Better Fridays will not forward marketing material from third parties to You. If You choose to contact Our customer service we retain the right to write back, call or otherwise contact You back.
We might forward notifications about activity on any of our Services, that We deem relevant for You, to Your e-mail or as a Push Notification. You can opt out of some of these notifications by changing the notification settings in any of Our Services.
We will forward product news, contests or useful information on how to use our product that we deem relevant to Your use of our Services as We see fit. You can opt out of communication sent to You by unsubscribing from Our emails.
Links to Other Websites
Your Rights regarding the use of Your Personal Information
You can indicate that You do not wish to receive notifications from Us in the “Settings” section of any of our Services. This setting does not cover Us contacting You for other purposes.
You have the right at any time to prevent Us from contacting You for marketing purposes. If and when We send promotional content to You, You can opt out of further promotional e-mail communication by following the unsubscribe instructions provided in each promotional e-mail.
Please note that notwithstanding any settings or indication of preferences, We may continue to send You administrative emails with notices that we, at our sole discretion, consider important.
You have the right to retain and reuse the Personal data that You have provided to Us. Upon such a request, we will transfer Your Personal data records to You in a machine-readable format. You have the right to Use and/or transfer this data to another service provider without Our hindrance. If it is technically feasible, we will transfer Your Personal data directly to another service provider, should You request so.
If You don’t want Your data to be processed, for example for analytics purposes, you have the right to ask us not to, and we will accept your request not to do so.
Please also know that You have the right to have all of Your data removed from our Services upon Your explicit request and without Our objection to it, unless we still have legal grounds to preserve it, or if You have outstanding financial commitments to us.
At any time, You have the right to ask Us to send You all of the Personal data we keep on you. We will meet your request by sending you the data in a machine-readable format, including information about how it is processed.
Contacting us with Privacy-related matters
You can get in contact with us in any time to:
Request access to the Personal information We have on You
Correct any inaccurate or incomplete information We have on You.
Delete or transfer any Personal information We have on you.
Please contact us at:
Better Fridays Ltd
Last updated July 22, 2019
At Better Fridays We believe in being open and clear about what kind of data We collect. In this document We therefore lay out in detail what kind of cookies We use and why.
How Cookies Work
Some cookies stay in Your browser for a longer period of time, others are deleted the moment You close Your browser. This expiry date depends on what the cookie is used for and sometimes depends on decisions made by some of the third-party service providers. Cookies can only be accessed in Your browser by the service that created them. You can choose to disable or delete any cookies already stored on Your computer, but doing so may stop Our website from functioning properly.
Third-Party Cookies and Web Beacons
The third-party services We use have been carefully selected. They are necessary to bring You the best possible experience and to continuously improve Our product and Service.
We use various products and features provided by Google Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; "Google").
Google Tag Manager
Please note that that we use the Google Tag Manager. The Google Tag Manager itself does not collect personal data. It facilitates the integration and management of our tags. Tags are small code elements which serve to measure traffic and visitor behaviour, to detect the impact of online advertising or to test and optimize Our Web application and websites. For further information about the Google Tag Manager visit: https://www.google.com/analytics/tag-manager/use-policy/
Our Web application and our websites use the analytics service Google Analytics. Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your use of Our Web application and websites (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google is certified under the EU-US Privacy Shield and ISO 27001 certified.
We draw your attention to the fact that Google Analytics is supplemented by the code "gat._anonymizeIp();" on Our Web application and websites to guarantee the anonymised collection of IP addresses (so-called IP-masking).
Disable Google Analytics
Further information concerning the terms and conditions of use and data privacy can be found athttp://www.google.com/analytics/terms/gb.html or at https://www.google.de/intl/en_uk/policies/. Please note that on Our Web application and websites, Google Analytics code is supplemented by "anonymizeIp" to ensure an anonymized collection of IP addresses (so called IP-masking).
Google Dynamic Remarketing
We use Google Dynamic Remarketing to advertise Better Fridays across the Internet, in particular on the Google Display Network. Dynamic remarketing will display ads to You based on what parts of Our websites You have viewed by placing a cookie on Your web browser. This cookie does not in any way identify You or give access to Your computer or mobile device. The cookie is used to indicate to other websites that "This user visited a particular page, so show them ads relating to that page." Google Dynamic Remarketing allows Us to tailor Our marketing to better suit Your needs and only display ads that are relevant to You.
DoubleClick by Google
We use Newrelic to monitor and ensure the stability and security of Our Service. We use Newrelic on Our Web application.
Name Lifetime Purpose
Browser Session These cookies are used to count sessions and response times.
You can read more about the specific use of the Newrelic cookies on https://docs.newrelic.com/docs/browser/new-relic-browser/page-load-timing-resources/new-relic-cookies-used-browser
We use Sendgrid as a reliable provider for sending emails. Sendgrid does not use traditional cookies but it does use tracking pixels (“Web beacons”) that give Us an indication of if and when emails are opened.
We use intercom to communicate with people using Our platform. We use intercom on both the Web application and Our website.
Name Lifetime Purpose
_mkra_ctxt 20 years
5 seconds These cookies are used to facilitate a smooth customer service experience through the intercom livechat, in-app and mail notifications
You can read more about how intercom handles Your data on https://www.intercom.com/privacy
Whenever someone visits a website that uses FullStory (including this one), that website may collect information regarding his/her use of that website (and only that website), such as pages visited, links clicked, non-sensitive text entered, and mouse movements, as well as information more commonly collected such as IP address, referring URL, browser, operating system, cookie information, and Internet Service Provider. For some of these purposes, cookies may be tied to personal information. In particular, FullStory uses first-party cookies to maintain a coherent scope for a user session across multiple pages on a single website. These cookies do not track the same user across unrelated domains and attempts to infer identity across domains is strictly prohibited.
Name Lifetime Purpose
fs_intercom Determined by Fullstory Inc. This cookie is used by Fullstory for session tracking
You can opt out of Fullstory under https://www.fullstory.com/optout/
Name Lifetime Purpose
amplitude_* Determined by Amplitude Inc. This cookie is used by Amplitud for session tracking
You can read more about the Amplitude Inc. and their privacy policies at https://amplitude.com/privacy
We use Google Analytics to keep an overview of what kind of people are interested in Our services, and how said people are interested. We use Google Analytics on Our websites but not in Our Web application.
Name Lifetime Purpose
2 years This cookie is used to distinguish between visitors with a unique anonymous id.
You can read more about Google Analytics cookies onhttps://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage
If You want to opt out of being tracked with Google Analytics, You can do so with the following add-on for Your browser:https://tools.google.com/dlpage/gaoptout
We use Linkedin Ad analytics to learn about what kind of people are interested in Our services and to display ads to the right people. We only use LinkedIn Ad analytics on Our websites, but not in Our Web application.
Name Lifetime Purpose
BizoNetworkPartnerIndex 6 months This cookie tracks LinkedIn insights and ad tags.
Your consent for cookies applies to https://betterfridays.com and all its subdomains, pages and affiliate subscriptions websites.
We also use retargeting tags and Custom Audience provided by the company Facebook Inc. (1601 S. California Avenue, Palo Alto, CA 94304 USA, "Facebook").
Facebook Custom Audiences
In the context of interest-based online advertising, We use the product Facebook Custom Audiences. For this purpose, a non-reversible and non-personal checksum (hash value) is generated from Your usage data. That hash value can be transmitted to Facebook for analysis and marketing purposes to servers in the USA. The collected Information contain your activities on Our websites. (e.g. browsing behavior, visited subpages, etc.). Your IP address is transmitted as well and used for geographical controlling of advertising. The data collected is only transmitted encrypted to Facebook and is anonymous. This means that the personal data of individual users are not visible to Us.
The cookie names that Facebook Custom Audience uses are:
c_user, ccm, dato, fr, pl, pnl_data2, sb, s, wd, x-src, xs
Facebook Exchange FBX
When you visit Our websites with the help of remarketing tags, a direct connection between Your browser and one of Facebook’s servers is established. Facebook gets the information that You have visited one of Our websites with Your IP address. This allows Facebook to assign Your visit to one of Our websites to Your Facebook account.. We point out that We as provider of the website have no knowledge of the content of the transmitted data and the use of it by Facebook.
Facebook Conversion Tracking Pixel
By using Our websites You agree to the data processing associated with the integration of Facebook pixel.
If you would like to change your preferences, you can do so under https://www.facebook.com/ads/settings.
Name Lifetime Purpose
BizoNetworkPartnerIndex 6 months This cookie tracks LinkedIn insights and ad tags.
You can manage website cookies in your browser settings, and you always have the choice to change these settings by accepting, rejecting, or deleting cookies. You should be aware that you may not be able to use all our features if you set your browser to disable cookies entirely. If you use different computers in different locations you will need to ensure that each browser is adjusted to suit your preferences.
Please click below for detailed information on how to disable and delete cookies in some commonly used browsers:
Microsoft Internet Explorer
GDPR Resource Center
Last updated July 22, 2019
On May 25, 2018, the General Data Protection Regulation (GDPR) became fully enforceable across the European Union (EU), creating a higher standard for data protection, privacy, and security for the processing of personal data from the EU. The GDPR applies to the processing of personal data regardless of where that takes place in the world and impacts any company that handles personal data of EU citizens and others within the EU.
The GDPR is an attempt to strengthen and modernize EU data protection law and enhance individual rights and freedoms, consistent with the European understanding of privacy as a fundamental human right. The GDPR regulates, among other things, how individuals and organizations may obtain, use, store, and remove personal data. In a nutshell, it's giving EU citizens and residents control over their personal data while simplifying the regulatory environment for international business that takes place in the EU.
The Data Protection Principles include requirements such as:
Personal data collected must be processed in a fair, legal, and transparent way and should only be used in a way that a person would reasonably expect.
Personal data should only be collected to fulfil a specific purpose and it should only be used for that purpose. Organizations must specify why they need the personal data when they collect it.
Personal data should be held no longer than necessary to fulfil its purpose.
People covered by the GDPR have the right to access their own personal data. They can also request a copy of their data, and that their data be updated, deleted, restricted, or moved to another organization.
Why is it important?
GDPR adds some new requirements regarding how companies should protect individuals' personal data that they collect and process. It also raises the stakes for compliance by increasing enforcement and imposing greater fines for breach. Beyond these facts it's simply the right thing to do. At Better Fridays we strongly believe that your data privacy is very important, and we already have solid security and privacy practices in place that go beyond the requirements of the GDPR.
Does Better Fridays offer a DPA?
Better Fridays is committed to GDPR compliance and there are no shortcuts when it comes to meeting these requirements. We offer a data processing addendum (DPA) for our customers who collect data from folks in the EU. Our DPA offers contractual terms that meet GDPR requirements and that reflect our data privacy and security commitments to our customers.
Our DPA is already part of the Terms of Service, so no further action is really needed on your part. But if you have any special DPA needs, feel free to contact us. You can always link to https://betterfridays.com/legal/dpa in case you need to provide documentation that Better Fridays is indeed a GDPR compliant data processor or download the page as a PDF.
Is Better Fridays GDPR compliant?
Yes, Our Terms of Service have been updated to reflect strict GDPR requirements & compliance. We work with the best in the market to ensure complete compliance and data safety so you can rest easy.
An extensive standardized DPA has been added as an extension of our Terms of Service and includes both the relevant information on data processing along with a list of sub-processors.
We have turned every stone and examined every detail in our design by meticulously reviewing our product, its processes and procedures to make sure we meet the necessary GDPR standards:
# Obligation Status Compliance Milestone
1 Privacy Policies / Legal Compliant Updated policies and contract language and DPAs
2 Data Protection / Security Compliant Updated guidelines, implemented two-factor authentication, audited vendors and IT systems.
3 Data Subject Rights (DSR) Compliant Developed processes for DSR requests.
4 Data Management / Mapping Compliant Completed data mapping and inventory of systems that manage personal data, including implementation of data retention guidelines, data minimization standards, and de-identification methods.
5 Awareness / Training Compliant Conducted training and implemented additional data controls at the functional level.
6 Data Breach Notification Compliant Updated enterprise Security Incident Response Plan and Database access logging.
Which Sub-Processors does Better Fridays use?
We only work with industry standard service providers for Our Service to be able to supply a service that is up to the highest standards of availability, stability, security and privacy. In other words, we are building on the shoulders of giants. We provide a full and up-to-date list of our Sub-Processors that You can review, if necessary.
Are your Sub-Processors also GDPR compliant?
Yes, we have in place written Data Processing Agreements (“DPA”) with all of Our Sub-Processors.
Training and Awareness
We've formed a core privacy team of leaders from each area of the Better Fridays business, headed by our internal Data Protection Officer (DPO). The representatives in this group are the project managers who will ensure all the requirements of GDPR are covered from Marketing to Engineering to People Ops.
We have reviewed and identified all the areas of Better Fridays where we are collecting and processing Customer data; categorizing and taking inventory of everything from cookies to help desk conversations. Using this matrix we have validated our legal basis for collecting and processing personal data and double checked that we are applying the appropriate security and privacy safeguards across our entire infrastructure and software ecosystem.
Having a managed data protection impact assessment (DPIA) process is a requirement for GDPR. A DPIA process is simply a way to help us identify and minimize the data protection risks of a project. The Better Fridays engineering team has always undergone security and privacy due diligence when making tooling and implementation decisions, so this requirement is an easy one for us.
Any time we introduce a change to the way we handle personal data, we spend time discussing the potential impact on Customers of Better Fridays and possible privacy and security risks to personal data. If any risk is identified, no matter how small, our product and engineering teams collaborate on a solution that will mitigate the data privacy and security risk to anyone who interacts with the Better Fridays platform. We will continue to execute this risk assessment process as we expand the Better Fridays offerings.
We already have in place a breach management and communication plan and have updated this existing process to comply with the GDPR regulations concerning the escalation process and requirements for data subject notification.
Your rights under GDPR
Consenting to our Terms of Service is an active step in the sign-up process. However, you’re also free to opt-out and be forgotten as per the GDPR Right-To-Be-Forgotten. As you delete content on your Account and subscriptions, all relevant member data will be permanently deleted in our user database.
You’re always welcome to contact us in case you’d like to access, correct, amend or delete information that we hold about you.
Clear and concise legal terms
Individual Data Subject's Rights
We are here for you
We are working with our Customers to answer any questions and address any concerns regarding how we protect their personal data in accordance with GDPR. If you have any questions, please don't hesitate to reach out at email@example.com.